POSITION SUMMARY
The individual in this role is responsible for the day-to-day on-site operations of a property. Responsible for quality services to the residents and efficient operation of the property physically, economically, and socially. While Archway has numerous communities with the same regulatory requirements, each community has unique resident populations. A property manager must be able to understand regulations and requirements as part of the affordable housing program, but also have the people skills to get to know their resident population.
ESSENTIAL FUNCTIONS
Operational Management of Properties
- Objective: Contribute to the efficiency of our business by providing day-to-day execution of property-level operational tasks.
- Why this matters: Archway seeks to provide safe and affordable housing for its residents. This requires daily effort to maintain.
- Key Results:
- Occupancy – Ensure that residential units are kept occupied – Target: 98% Occupancy
- Reduce Turnover – maintaining long-term tenants is better than needing to find new ones – Target: 24 months average tenancy
- Unit Turns – When a vacancy does occur, the unit should be ready to lease to a new tenant in a timely fashion – Target: 5 Days
- Leasing – We should make every effort to fill a vacant unit as quickly as possible – Target: Average Days-to-Lease: 21 days
Financial Management of Properties
- Objective: Provide financial oversight and control of properties.
- Why this matters: Long-term success of a property requires economic stability. Economic stability requires constant attention.
- Key Results:
- Review – Collaborate with Accounting and Finance on monthly Financial Reviews – Target: Monthly
- Rental Income – Operate the property within established budget – Target: Budgeted Income
- Rent Receivables – Collect outstanding rent due in a timely manner – Target: Rent receivables < 5% of monthly rental income budget
- Operational Expense – Operate the property within established budget – Target: Budgeted Operating Expense
- Capital Expense – Execute assigned capital improvements according to budget – Target: Budgeted Capital Expense
Customer Service
- Objective: Provide good customer service to our resident population.
- Why this matters: Our residents are our customers and providing good customer service goes a long way to maintain long-term residency and ensure stable communities.
- Key Results:
- Survey – Execute semi-annual Customer Satisfaction Surveys – Target: 90% satisfaction
- Work Orders – Follow-up on work orders assigned to maintenance staff to ensure that they are resolved timely – Target: 5 days to resolve
- Wait List Management – Maintain and communicate with individuals on the WaitList for our properties – Target: Quarterly communications
Compliance
- Objective: Maintain resident records according to applicable compliance regulations and Archway standards.
- Why this matters: Archway is legally responsible for operating according to compliance regulations and maintaining proper records of such.
- Key Results:
- Certification – Certify resident’s documentation at move-in – Target: 100% Compliance
- Recertification – Recertify resident documentation annually as required – Target: 100% Compliance
- Training – Obtain and maintain an adequate level of understanding of compliance regulation – Target: minimum 1 annual certification training
Other Duties as Assigned
- Objective: Other duties may be assigned consistent with the benefit of the property or the organization.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
● Ability to stand or sit while maintaining alertness for several hours at a time.
● Ability to speak concisely and effectively communicate.
● Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency.
● Ability to view/enter data for long periods of time.
QUALIFICATIONS
Education: High School Diploma or equivalent required. Training in property or real estate management a plus.
Experience:
- Two or more years of managerial or administrative experience, professional training may substitute for experience. Previous property management experience is a plus.
- Knowledge of Project Based Section 8, LIHTC, and/or other affordable housing programs
- Knowledge of Fair Housing laws
- Experience with ResMan or similar property management software program a plus
- Ability to meet deadlines and work independently with minimal supervision
Personal Characteristics:
- Excellent organizational skills
- Exceptional internal and external communication skills
- Positive attitude and approach to work
- Bilingual Spanish is a plus
COMPENSATION
The pay range for this role begins at $55,000 per year and goes to $65,000 per year depending on experience and skill sets.
Archway is proud to offer:
- Health and dental insurance with the company covering up to 80% of cost depending on plan selected
- Fully paid vision, Short-Term and Long-Term Disability insurance and Basic Life/AD&D
- 401k retirement plan with a 3% non-elective Archway contribution of the employee’s eligible annual pay
- 13 paid holidays per year including 3 floating holidays
- Paid sick and vacation leave, parental leave
